1. General
This website is operated for . These Terms & Conditions apply to visitors, registered customers, and customers who purchase products through the website.
You must use the website only for lawful purposes and must not attempt to damage, disrupt, misuse, or gain unauthorized access to the website, its accounts, or its systems.
2. Customer Account
- You are responsible for providing accurate registration, contact, billing, and delivery information.
- You are responsible for keeping your password and account access secure.
- Please notify us if you believe your account has been used without authorization.
- We may restrict or suspend an account where misuse, fraud, false information, or security concerns are reasonably suspected.
3. Products & Availability
We aim to display product names, sizes, descriptions, images, prices, and availability accurately. Packaging, bottle appearance, batch presentation, or other visual details may change from time to time.
All orders are subject to stock availability. A product appearing on the website does not guarantee that stock will remain available until the order is confirmed.
4. Orders & Confirmation
Submitting an order does not by itself guarantee acceptance. An order may be reviewed and confirmed based on stock availability, delivery information, payment status, and other necessary verification.
Customers should provide a reachable mobile number and complete delivery address. Incorrect or incomplete information may delay delivery.
5. Pricing & Payment
- Prices displayed on the website are shown in Bangladeshi Taka (BDT), unless otherwise stated.
- Applicable delivery charges may be added during checkout depending on the delivery area and current store policy.
- Available payment methods may include Cash on Delivery and/or supported online payment methods.
- If an obvious pricing or technical error occurs, we may contact the customer before processing the affected order.
6. Delivery
Delivery times shown on the website are estimates unless specifically confirmed otherwise. Delivery may be affected by location, stock, courier operations, public holidays, weather, traffic, or other circumstances outside normal control.
Customers should inspect the parcel as reasonably possible when receiving it and promptly report any visible delivery issue.
7. Returns, Exchanges & Refunds
Return, exchange, or refund eligibility depends on the condition of the product, the reason for the request, and the applicable store policy at the time of purchase.
For hygiene and product-integrity reasons, opened, used, damaged-after-delivery, or altered perfume products may not be eligible for return unless the product was received damaged, incorrect, or otherwise qualifies under applicable law or store policy.
Please contact customer support promptly after receiving an incorrect or damaged item and keep the product, packaging, invoice, and relevant evidence available for review.
8. Order Cancellation
A customer may request cancellation before an order has been dispatched. Once an order has entered delivery or has been handed to a courier, cancellation may be subject to the applicable delivery and return process.
may cancel an order if the product becomes unavailable, payment cannot be verified, delivery information is invalid, or an order cannot reasonably be fulfilled.
9. Product Authenticity & Use
aims to supply products as described on the website. Customers should follow product instructions and use perfume products appropriately.
Fragrance performance, longevity, projection, and scent perception can vary based on skin, environment, storage, batch characteristics, and individual perception.
10. Privacy & Customer Information
Information provided through registration, checkout, order tracking, customer support, and payment processes may be used to process orders, deliver products, communicate with customers, maintain account security, and operate the store.
Customers should not submit unnecessary sensitive information through website forms.
11. Website Availability & Liability
We work to keep the website and its information available and accurate, but temporary errors, maintenance, service interruptions, or third-party service failures may occur.
Nothing in these terms is intended to exclude rights or responsibilities that cannot lawfully be excluded under applicable law.
12. Changes to These Terms
These Terms & Conditions may be updated when store services, payment methods, delivery policies, website features, or legal requirements change. The latest version published on this page will apply from its stated update date.
13. Contact Us
If you have questions about an order or these Terms & Conditions, please contact .